1. Who We Are

This website is operated by TalkTrace OÜ, a company registered in Estonia.
Registered address: [Käokeele tee 18-1, Alliku, Estonia]
Email: hello@talktrace.ai

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect and process information when you visit our website or contact us through it.

2. What Data We Collect

We collect only the information that is necessary to operate this website and respond to your inquiries.
a. Information you provide directly:
- First name and last name
- Position and company name
- Email address
- Hotel name, city, and country
- Any other information you voluntarily include in your message

b. Automatically collected data (cookies & analytics):
When you visit our site, standard technical information (such as browser type, device type, and pages visited) may be collected via cookies or analytics tools. We use this only to understand overall website traffic and improve user experience.

3. How We Use Your Data

We use the data we collect to:
- Respond to your inquiries or demo requests
- Provide information about our services when requested
- Improve our website’s performance and security

We do not sell, rent, or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on:
- Your consent, when you submit a contact form; and
- Our legitimate interest in maintaining a secure and functional website.

5. Data Retention

We retain personal data only as long as necessary to respond to your inquiry or maintain a business relationship. Data collected for analytics is anonymised and kept only for statistical purposes.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure. All data is stored securely within the European Union.

7. Your Rights

You have the right to:
- Request access to or deletion of your personal data
- Request correction of inaccurate data
- Withdraw your consent at any time by emailing hello@talktrace.ai
- Lodge a complaint with the Estonian Data Protection Inspectorate (AKI) if you believe your rights are violated

8. Cookies

We use only essential and analytics cookies. You can control cookie settings through your browser or decline non-essential cookies when first visiting the site.

9. Contact

For any questions about this policy or data protection, please contact:
TalkTrace OÜ

Email: hello@talktrace.ai
This Privacy Policy complies with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).