T A L K T R A C E
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AI-Powered Real-Time Service Analytics for Hospitality

We turn guest conversations at your Front Desk and other Service Desks into measurable service quality insights — helping managers see, understand, and continuously improve what really defines guest experience.

FROM CONVERSATION TO INSIGHT

How TalkTrace Works

From Conversation to Improvement — in Four Steps

  • 1
    Capture:
    TalkTrace Pod discreetly captures your team’s in-person service interactions — including the calls handled at the desk — 24/7.  TalkTrace can also work with previously recorded phone conversations from your reservation or service lines.
  • 2
    Analyse:
    Our hospitality-trained AI evaluates your team’s service interactions using a structured set of quality indicators.
  • 3
    Visualise:
    The TalkTrace dashboard highlights strengths, trends, and service patterns in real time — across desks, shifts, and service moments.
  • 4
    Improve:
    TalkTrace doesn’t just show what to improve; it helps your teams grow with simple, targeted development guidance.
The TalkTrace Service Interaction Journey

From Arrival to Farewell — Measuring Every Service Moment

TalkTrace transforms the industry-standard Customer Journey Map into a Service Interaction Journey — a live view of how your teams perform across the key service moments: Arrival → Questions, Requests, Problem-solving → Check-out.
It provides continuous, objective, real-time insight into how consistently your teams deliver service across every moment of the guest journey.

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Benefits

See What’s Working — Coach Smarter — Boost Guest Satisfaction

Why Managers Love TalkTrace:

  • See What’s Working: Compare service quality across desks and shifts in one clear view.
  • Coach Smarter: Use real examples to make feedback specific and motivating.
  • Boost Guest Satisfaction: Improve empathy, response, and consistency.
  • Drive Continuous Improvement: Spot trends early and keep teams aligned.
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Data Protection & Compliance

GDPR-Compliant by Design

  • No personal data or guest tracking — all insights are anonymised.
  • Secure EU-based data storage.
  • Focused purely on service communication and performance.
  • GDPR-compliant by design — Protecting privacy at every step
GET IN TOUCH

Let’s TalkTrace Your Front Desk — and Beyond

Book a short 20-minute introduction to see how TalkTrace reveals what truly happens in your guest interactions — and how it can elevate service across all your desks.

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About

  • TalkTrace is a CX Tech (Customer Experience Technology) company based in Tallinn, Estonia. We help hotels gain clarity over their service quality by turning everyday service interactions into actionable insight. Our system is developed by professionals with deep expertise in customer experience management, hospitality operations, service analytics, and Mystery Shopping.

    We believe that great service starts with understanding what truly happens in everyday guest moments — and giving teams the clarity they need to deliver consistent, high-quality interactions. While TalkTrace is designed with hotels in mind, the same approach supports any environment where service interactions matter — from spa reception and wellness desks to retail service counters and dealership front offices.

    We are now partnering with teams that want a clearer, more objective understanding of their daily service quality.

    👉 Ready to explore TalkTrace?

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© TalkTrace 2025